Privacy Policy

1. Introduction

ByGemma respects your privacy and processes personal data strictly in accordance with applicable laws, including the General Data Protection Regulation (GDPR). This privacy policy explains what data we collect, how we use it, and what rights you have.

2. What Data Do We Collect?

  • Order Information: name, address, phone number, email, and order history (necessary for order processing and shipping).
  • Payment Information: we do not process payment details ourselves. All transactions are handled by Mollie, which acts as the payment service provider.
  • Technical and Anonymous Visitor Data: we collect anonymous statistics through cookies and analytics tools to improve our website.

Note: You cannot create an account on our website. We do not store login credentials or personal account information.

3. How Do We Use Your Data?

  • Processing orders (including fulfillment via our print partner Gelato).
  • Handling payments through Mollie (we do not have access to your bank or credit card details).
  • Customer service and support (if you contact us).
  • Website analytics (we use only anonymous visitor data to improve the website).

4. How Do We Share Your Data?

We only share your personal data when necessary for our services:

  • Print Partner (Gelato): for product manufacturing and shipping.
  • Payment Provider (Mollie): for secure payment processing. Mollie acts as a data controller for payment transactions. See Mollie’s Privacy Policy.
  • Shipping Partners (PostNL, DHL, UPS, FedEx): for order delivery.
  • Website Analytics (Google Analytics, with anonymized tracking): only anonymous data is processed.

5. How Long Do We Retain Your Data?

  • Order Data: 7 years (legal requirement for tax and administration).
  • Cookies & Analytics Data: 26 months (anonymous statistics only).

6. Cookies and Tracking

Our website uses cookies and similar technologies for:

  • Functional Cookies: essential for the operation of the webshop (e.g., shopping cart functionality).
  • Analytical Cookies: only for anonymous website statistics (no tracking of personal data).

You can manage cookies via your browser settings or through our Cookie Settings page.

7. Data Security

We take the following measures to protect your data:

  • SSL Encryption: all data transfers on our website are encrypted.
  • Restricted Access: only authorized personnel can access customer data.
  • Secure Storage: personal data is protected against unauthorized access and data breaches.

8. Your Rights Under GDPR

You have the following rights:

  • Right of Access: request a copy of the personal data we hold about you.
  • Right to Rectification: request corrections to your personal data.
  • Right to Erasure: request deletion of your personal data.
  • Right to Object: object to the use of your data.
  • Right to Data Portability: request your data in a structured format.

To exercise any of these rights, please contact us via our contact page.

9. Changes to Our Privacy Policy

This privacy policy may be updated periodically. The latest version is always available on our website.

10. Contact Information

By Gemma
Haagweg 4 G10 Leiden

E-mailadres
gemma@bygemma.nl

 

 

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